PRIVACY POLICY

NEMO Equipment, Inc. (NEMO) respects the privacy of information that identifies you or is identifiable to you (Personal Information). We want you to understand how NEMO processes Personal Information, and how you can submit privacy rights requests to us concerning your Personal Information, in compliance with the various laws in the United States, Canada, European Union, and other countries that govern NEMO’s processing of Personal Information (Data Privacy Laws). Our processing of Personal Information is governed by those Data Privacy Laws as well as this Privacy Policy (Policy).

Children

We do not intend to, and do not knowingly, process Personal Information about individuals who are minors in the jurisdictions where they reside (Children). Individuals who are Children should not provide any Personal Information to us, and individuals should not provide Personal Information to us about Children. If we discover or are informed that we have Personal Information about Children, we reserve the right to delete that Personal Information from our systems.

Data Privacy Officer and Security Policy

For questions about NEMO’s processing of your Personal Information or this Policy, please contact our Data Privacy Officer as follows:

Phone Number: 800-977-9301

Email Address: privacy.request@nemoequipment.com

Personal Information

NEMO manufactures and sells outdoor gear such as tents, sleeping pads, sleeping bags, and other equipment and accessories for outdoor adventures (Products). NEMO sells its Products to a variety of wholesalers and retailers in the United States, Canada and European Union (Retailers), and end users and consumers (Customers) may purchase Products from Retailers. From time to time, we may also offer certain other functionalities, features, surveys, media, and content in connection with our product testing, research, development, manufacture, sale, survey, and other information gathering services (Services).

In the course of providing Products and Services, NEMO receives from Customers, itself collects, and processes Personal Information, which may include the following: (1) Contact Information, such as name; physical address; age; date of birth; email address; and phone number; (2) Commercial Information, such as purchases, products purchased; price paid; order history; returns; products complaints; product reviews; and warranties; (3) Information about your Product and Service preferences and interests; (4) Geolocation Information, when certain information is provided to NEMO; and (5) Payment and Credit Information, such as your credit or debit card information; banking information; and information about your payment transaction, provided however that NEMO does not store any Payment and Credit Information and uses a third-party payment processor to process all such payments.

NEMO may anonymize or aggregate Personal Information it collects. It may also use that information and other non-Personal Information it collects when you use or interact with NEMO or the website to better understand Customers, and improve the user experience of the website and our Products and Services.

NEMO may administer certain promotional events and give-aways from time to time. If you choose to participate, we will collect certain Personal Information from Customers pertinent to those promotional events and give-aways. Although you are not obliged to provide that information to us, you will not be able to participate if you decline to do so. Personal Information that you provide to us for promotional events and give-aways may be disclosed to, shared with, and sold to our affiliates and third party marketing partners to communicate with and market to you related products and products similar to NEMO Products and Services. When you provide Personal Information to us to participate in promotional events or give-aways, you consent to the disclosure, sharing and sale of that Personal Information for that purpose.

NEMO has collected Personal Information in the last twelve months and processed it for the purposes described in this Policy.

Sensitive Information Processed

Except as otherwise explained below with respect to Dealers, NEMO does not intend to, and does not knowingly, process Personal Information that is of a sensitive nature (Sensitive Personal Information). If we discover or are informed that we have Sensitive Personal Information, we reserve the right to delete that Sensitive Personal Information from our systems.

Dealers

NEMO allows Dealers to open credit accounts with NEMO for the purchase and sale of Products and Services by completing credit applications and other submitting other documentation. When dealers do so, NEMO collects certain financial and other Personal Information and Sensitive Personal Information necessary for the processing and evaluation of a dealer’s credit application, as well as facilitating the purchase and sale of Products and Services. This information may include a dealer’s name, phone number, physical address, billing address, taxpayer identification number, bank account number, bank account details, social security number, and financial statements. NEMO has collected such Sensitive Personal Information for such purposes in the last twelve months and processed it for purposes described in this Policy. 

TCPA Compliance

NEMO complies with the Telephone Consumer Protection Act (TCPA) with respect to sending you marketing-related communications via text messages. If and to the extent required by TCPA, NEMO obtains prior express consent from Customers before sending marketing-related communications via text messages, at the telephone number(s) you provide. If and to the extent we rely on your consent to send you marketing-related communications via text messages, you may revoke this consent at any time by opting-out of receiving any marketing-related communication via text messages by completing and submitting the Privacy Rights Request Form on this Site. NEMO does not send marketing-related text-messages to any telephone number registered with the National Do Not Call Registry (Registry). For additional information on the Registry, or to register your telephone number(s) with the Registry, please see Federal Trade Commission’s National Do Not Call Registry webpage. In addition, NEMO maintains its own internal Do Not Call List that includes telephone numbers and emails of Customers who have opted out of receiving marketing-related communications via text-messages or email, and updates this list regularly. Please note that not all of our communications via text messages or email are for marketing purposes, and you may continue to receive service messages for your Products and Services (like bills, transactional notices, customer service, etc.) despite you opting-out of receiving marketing-relating communications from NEMO.

Legal Bases for Processing Personal Information

NEMO processes Personal Information to perform our contractual and other commercial, business, and legal relationships with and obligations to provide Products and Services to Retailers and Customers. As a result, Customers provide Personal Information